Virtual Receptionist IVR system basically starts in 2013in India, not it has broad service area. Or company Glob Communication is one of them and providing IVR service all over India. An IVR system, which only require a computer system which hooked-up with a telephone line with a telephony board and few inexpensive IVR software. Virtual assistance software allow you to pre-record greeting/menu option that can be selected by a caller from his telephone keypad.
Our virtual receptionist service is equipped with the advanced features and smart IVR system which helps connect customers to the right department automatically. It let you provide your customer and answer their needs 24*7 without human intervention. By using our IVR service you can track and monitor customers call and provide a superior customer experience & increase brand loyalty.
Call distribution allow you to build a fully-customized virtual call center. Calls get distributed among agents on any phone. This IVR service helps businesses or companies to handle more customers at a single time. You will be in queue if any customer service support team in not avail for you.
If you haven’t any CRM system where you can store your leads then we, Glob Communication provide a tool where you store your lead generation data. All the leads assign in a TO-Do status for the next action. You can schedule activities with your leads and you can set a automatic reminder in your calendar.
We prepare an articulated welcome message for your callers, doesn’t matter he is new or existing customer. We provide custom dynamic IVR service, where an existing customers phone number matched to their detail provided in the CRM database, and virtual IVR assistant is read-out it accordingly. Our IVR assistance service is not only for organization but also customer satisfaction.
IVR assistant service assign a short internal number for multipurpose, if someone call yours number looking for a specific worker or with a specific need in this condition our virtual assistance automatically routed the call to the appropriate place. By the use of multipurpose extension you can save your time and caller time as well
Smart IVR service provide a better configuration service to interact with customers and route call to a appropriate department. This virtual assistant gives a tab on every customers conversation with automatically call recording service. You can save your much money in recording, because we have our own cloud IVR system.
You are able to get instant SMS or email notification of every call that is missed by your agent. So, it can save your time and customers who may left due to delay in response.
There is a facility in Interactive Voice Response technology, you can select your own existing number or you can use our number for hosted IVR. Our provided/hosted number will be activated within 30 minutes. After that you can handle all the incoming calls on your IVR umber or your own existing number for resolution to your customer queries and eliminate the need to transfer calls manually.
If your agent is not free to handle a call at that moment this IVR system put a hold-on music to the customers call, this hold music will be available in our system, but you can also customize it. This hold music help you during rush of customers including business hours, upcoming events, marketing messages, scheduled service maintenance dates, company news and office directions.
This digital IVR system collect real-time data that can be used to power live reports, dashboards, and analyses. This real-time report include caller IDs, call duration, menu selections, fallouts, operator outs, call volumes, peak traffic times, and more.
Identify and route every customer call to the best suited agent to increase patient satisfaction.
IVR can notify your customers of your latest update or pricing in real-time, and you can transfer the call to specific person.
You can notify your customers with your latest scheme for loan, fraud notification, deposit confirmation, overdraft notification, etc.
You can save your customers time by enhancing customers experience that empower agent to perform their best.
An extension number facilitate student to contact direct department through virtual number and save time of both.
Extend the scope of the advertisement, you can provide event information through reminders and alerts.
This can improve customer support team performance and create great customer experiences and gives you complete control over your customer support channels.
Used to notify every employee of the recent notification festival etc any-time without interrupting their time and work.
The different hotel activity completed with the automated system in a engaging way by IVR system with 100% satisfactory customer service
Glob Communication company charges a minimal amount to install a IVR system for your business and you can enjoy our clod service.
Using our APIs you can easily integrate your CRM easily to save customers data including recording detail, caller specification, and location.
You will get a lot of features in IVR system like blacklist number, SMS alert, download call detail records, transfer call based on language setup and much more for your business.
Global Interactive Voice Response (IVR) system collect the customers data and with easy tracking system it help us to manage all the works efficiently.
